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December 27, 2021
Question

cancelled company nil vat return for final quarter after cancelling

  • December 27, 2021
  • 1 reply
  • 0 views

I have cancelled my company on quickbooks but just been told i need a final nil vat return for the last quarter.

 

The system will not allow me to do this it just says "oops something went wrong, give us a few minutes".

 

Does anyone know how to get around this?

 

Thank you

 

1 reply

December 27, 2021

Thank you for reaching out here in the Community, @cm221. Allow me to shed some light about your query.

 

After cancelling your QBO subscription, you'll have read-only access to your company file. With this, you would only be able to view and print reports within your account.

 

 For you to be able to file your VAT return, you will need to re-activate your subscription. 

 

To re-activate your subscription, these are the steps.

 

  1. Log in your company file at QuickBooks Online Company.
  2. From there you will be automatically routed to Billing & Subscription.
  3. Click the Re-subscribe button and follow the onscreen instruction.

 

For a case-to-case scenario steps of re-subscribing or reactivating QBO account, you can visit this article.

 

 If the same error persists, let’s proceed to do a Browser troubleshooting. 

 

To begin with, here’s how:

 

  1. Restart your browser.
  2. Use other browser like Incognito.
  3. Clear your browser’s cache and browsing history.

 

Please let us know in the comments area if you need any additional assistance re-subscribing to your account. I'll be always around to lend a hand. Keep safe!