Flat Rate VAT - why is box 7 populated when less the £2k and not eligible for refund and how can you identify what this is made up of?

Hi mevans102,

It'd be best if one of our phone agents can see your company file to check this out. They have the tools to check your set up and the posting of VAT transactions. You can find their number in this article: https://quickbooks.intuit.com/uk/contact/.

If there's anything else you need, please comment below.