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hammy123
August 31, 2019
Question

HELP. Duplicate transactions, cant change due to FRS locked error.

  • August 31, 2019
  • 1 reply
  • 0 views

Hi, QuickBooks appears to have pulled in the same transactions from my bank account twice, this now seems to be affecting my VAT return. I cant delete the duplicates as receive the error

 

Any transactions in a VAT period marked as filed can’t be changed on the Flat Rate Scheme.

 

I have no idea how to rectify this, can anyone please help me. 

The duplicates also appear on my VAT exception report. At this rate, I will be paying nearly £2000 more VAT on my return than I should. 

Any help will be much appreciated. 

Thanks

Paul

1 reply

K
KhimG
August 31, 2019

Hello there, @hammy123.

 

You can either adjust or request to have the duplicate removed from your account. QuickBooks Online currently doesn’t provide the edit or delete options for this type of transactions to ensure the accuracy of the VAT return. 

 

Depending on your scenario, follow the instructions provided on this article to correct the issue: Adjust VAT liability. I suggest reaching out to an accountant for help in adding the adjustment.

 

You may also reach out to our Customer Care Team for assistance in deleting the transaction. They have tools capable of pulling up your account in a secure environment, which we are unable to do so here in the Community for security reasons.

 

Here’s how to contact support:

  1. Log in to QBO.
  2. Go to Help at the top.
  3. Choose Contact Us.
  4. Enter a brief description of your concern on the What can we help you with? box.
  5. Hit Let’s talk.
  6. Scroll down and click either Start messaging or Get a callback.

For future reference, take a look at these articles: 

Let me know how everything goes and if you need anything else. I’m always here to keep helping. Have a good one!

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