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July 16, 2019
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Help filing VAT first time via Qbook-fails

  • July 16, 2019
  • 1 reply
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I cannot file our VAT successfully via Qbooks. First I had to correct the VAT number and now got the following mesage:

'The submission of this document has failed due to departmental specific business logic in the Body tag'

What do I have to do now?

Best answer by payroll17

the body tag error you are receiving is normally due to HMRC not expecting filing type being submitted. Can I please confirm the step by step process which you are using to submit to HMRC.

 

Thank you


Thank you for your help- I was trying to submit through Reports (like I have always done but selecting 'file online' rather than 'file manually' because I had tried to submit through  'File VAT MTD' but the box showing the next stage did not appear to offer anything other than VAT Obligation and which return to select. Also a Cancel button.

Anyway, I have just tried stretching that box and discovered a 'Proceed' button on the very, very far left which then took me to the Declaration and Filing!

Hope this helps others.

1 reply

July 16, 2019

Hello payroll17,

 

Welcome to the Community - thank you for your question!

 

Could you please post a screenshot of the error you are getting, cutting out any confidential information if necessary?

 

Thanks,

 

Talia

payroll17Author
July 16, 2019

is this what you needed?

July 16, 2019

 

Thanks for providing those screenshots payroll17. Are you trying to make the submission through Making Tax Digital?

 

What is the period you are trying to submit and does this match the expected date range on HMRC?

 

Thanks!