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sbailiff
Nov 1, 2021 2:05 PM UTC
Solved

Help regarding the transaction list. when I go to match transactions is says VAT on payees that aren't registered and sometimes doesn't show VAT when they are?

I have double checked that there has been no VAT added to non VAT registered sub contractors and everything is as it should be.
Giovann_GAnswer
Nov 1, 2021 6:40 PM UTC

Thanks for providing additional details, sbailiff.

 

We're aware that some users experience this behavior when transactions are added through bank feeds. Our team of engineers already working to identify the cause and fix this issue. In the meantime, you can manually create the transaction in QuickBooks Online. Then, match it on with your bank feeds transactions.

 

Also, I'd recommend contacting our QuickBooks Online Support. They'll be able to pull up your account and add you to the list of affected users. This way, you can receive an email notification about the status and update of the ongoing investigation.

 

Here's how:

 

  1. Go to the Help(?).
  2. In the QB Assistant window, enter a brief description of your concern.
  3. Click Contact Us.
  4. Choose a way to connect either Start a chat or Call us.

 

I'm adding this article for more details and guide: Categorise and match online bank transactions in QuickBooks Online.

 

Also, you can check out this resource that helps you compare your QBO record and bank statement: Reconcile an account in QuickBooks Online.

 

If you have follow-up questions concerning bank feeds, please keep me posted. I am more than happy to further help you.

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4 replies

GeorgiaC
Nov 1, 2021 5:22 PM UTC

Hi sbailiff, thanks for joining us here on the Community - do the transactions that you're matching to have CIS or VAT codes applied? 

sbailiffAuthor
Nov 1, 2021 5:25 PM UTC

I have suppliers that are showing NO VAT or just blank on the transaction list

CIS contractors that show VAT 20% or it’s blank 

Giovann_GAnswer
Nov 1, 2021 6:40 PM UTC

Thanks for providing additional details, sbailiff.

 

We're aware that some users experience this behavior when transactions are added through bank feeds. Our team of engineers already working to identify the cause and fix this issue. In the meantime, you can manually create the transaction in QuickBooks Online. Then, match it on with your bank feeds transactions.

 

Also, I'd recommend contacting our QuickBooks Online Support. They'll be able to pull up your account and add you to the list of affected users. This way, you can receive an email notification about the status and update of the ongoing investigation.

 

Here's how:

 

  1. Go to the Help(?).
  2. In the QB Assistant window, enter a brief description of your concern.
  3. Click Contact Us.
  4. Choose a way to connect either Start a chat or Call us.

 

I'm adding this article for more details and guide: Categorise and match online bank transactions in QuickBooks Online.

 

Also, you can check out this resource that helps you compare your QBO record and bank statement: Reconcile an account in QuickBooks Online.

 

If you have follow-up questions concerning bank feeds, please keep me posted. I am more than happy to further help you.

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