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May 13, 2023
Question

How do I get out of the VAT sales dashboard? Even when I've logged on and off, it's still bringing me back to this view of VAT. Going to 'taxes' also brings me here.

  • May 13, 2023
  • 1 reply
  • 0 views
I need to view all the different VAT rates. 

Going to 'taxes' only brings me here.

What I've already tried - so please DON'T suggest: 
logging on and off. 
closing the browser and using another browser.
closing QB and restarting.
viewing from accountant view and normal view. 

Thanks for your help.

1 reply

DivinaMercy_N
May 13, 2023

Hello there. I'm here to ensure you'll be able to view all the different VAT rates in QuickBooks Online (QBO).

 

I appreciate you sharing details on the troubleshooting steps you've performed. Since you still experience the same thing and have done several sets of steps and still experiencing the same thing, I suggest reaching out to our Phone support team to further investigate the root cause of the issue. Once connected, you can request a screen-sharing session so they can view your account's setup. Here's how:

 

  1. Click the Help menu and select Search.
  2. Then, click Contact Us and enter a brief description of your concern. 
  3. From there, choose either Start a Chat or Call Us

 

For reference about managing your VAT rates, please check this article: Set up and edit VAT settings, codes, and rates. 

 

In QBO, you can also create a custom tax agency and a tax percentage to manage your multiple taxes and apply them to transactions easier. For detailed instructions, read this link: Add a group rate or custom tax agency.

 

I'm just around the corner to help if you have other concerns managing your taxes in QBO. Please don't hesitate to leave a reply below. Have a good one and stay safe.