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stevenmorton2010
February 6, 2022
Question

How do I stop payments from a previous VAT period showing on my VAT detail report?

  • February 6, 2022
  • 1 reply
  • 0 views

Hi, 

I'm preparing my VAT return and noticed that Quickbooks is incorrectly calculating my VAT due on sales - it's off by quite a significant amount. After some investigation I can't see any duplicate transactions and all transactions have been recorded with the correct VAT codes. However I have run my VAT audit report and there are loads of payments showing on there that were actually received in previous VAT periods - it seems like they are being recorded on the day the invoice was paid off instead of the days the individual payments were actually made. I have it set to cash basis.

The screenshot attached is an example of this problem - it's showing three payments made on 3/11, when in fact only one of those payments was made that day - the other two were actually made in the October and September before (the invoice was paid in stages). This is correctly dated on the invoice payments, so I'm not sure what's going on. The same thing is happening with almost all my invoices.

How can I fix this?!

Thank

1 reply

MaryLandT
MaryLandT
February 6, 2022

Hello there, stevenmorton.

 

Let me help stop payments from a previous VAT period. 

 

You can perform some troubleshooting steps to isolate the issue. Let's start by clearing the browser's cache and cookies.

 

Follow the steps to clear the cache for your browser.

 

 

Once done, make sure to restart your browser for changes to take effect. Then, check again those payments from the VAT Detail report.

 

If they're showing the same dates, you can use the Audit log. That way, you'll be able to see if there were changes to your past transactions.

 

If there were no changes, I recommend contacting our QuickBooks Online Team., They can check why the dates were changed. 

 

Here's how to contact our support:

 

  1. Click the? Help icon, and then Contact Us.
  2. Enter Talk to a supervisor as your keyword.
  3. Click Let's talk.
  4. From the What can we help you with? field, select Get a callback.
  5. Enter your information to successfully get a call from us.

 

I'll be adding this resource link to help you with your VAT concerns: Pay and manage VAT in QuickBooks.

 

Stay in touch with me if you have updates about your tax payments concerns. I'll be right here to provide the information that you need.

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