Thank you for your help.
I’m sure you can tell I’m completely confused as to how to get this right could you give me a from scratch process?
I can undo the transaction so the invoice is still showing unpaid and the payment is waiting to be matched and start again
Hi @a-webster5,
Thank you for your prompt reply, as well as sharing additional details on what you need.
As my peer @MaryLurleenM mentioned above, you'll need to use the 0.0% ECG VAT code for the transaction in question. You simply need to edit the VAT code on the transaction you created to correct this.
Here's how:
- Highlight the Sales tab.
- Select Invoices.
- Search for the specific invoice, then click to open it.
- Under the VAT column, change the VAT code you have to 0.0% ECG.
- Click Save and close.
If you need a reference for VAT codes, and which boxes are affected for sales or purchases, then take a look at this article: Common VAT Codes.
Do you need further assistance? Post a comment below, and I'll be sure to get back to you.
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