Solved
From the unbilled charge report there are a number of transactions from years ago where we need to untick the billable field as the costs are never going to be billed. We can then archive the customers and unused nominal codes. The issue is that when we transferred to QBO it has some VAT codes that are no longer valid or even on the tax code list. How do we clear these off the unbilled charges report without messing up the current VAT? Any help greatly appreciated, Thanks Lisa
Thanks for getting back to us Lisa, this is a common occurrence for customers who have migrated from Desktop, we've got a full guide linked here for reference. Please get back to us below if you have any trouble actioning this 🙂
Edit- Please also check that you don't have the 'close the books' setting enabled as this will prevent you from being able to make changes to transaction prior to the date set - you can manage this by navigating to the Cog > Account and settings > Advanced > Accounting
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