I am having a problem with receipt scan saying that the figures dont add up. When i take off the VAT it is accepted. There is VAT on payment. I am registered. I want it

I recognize the importance of uploading your receipts successfully using your QuickBooks mobile app, user78381.

Let's troubleshoot your QuickBooks app to isolate damaged cache-related issues. It usually causes unexpected behaviors when working with the application.

For Android

1. Go to Menu ☰, then tap More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Tap YES to confirm.

For iOS:

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App.

Once done, return to your mobile app and use the receipt snap feature again. If the issue persists, you can also close and restart the application or uninstall and re-install it.

Moreover, you can email receipts and bills to QuickBooks Online for review, categorization, and matching with the correct accounts.

If you have more questions about receipt snap, please feel free to let us know by clicking the Reply button below. I'm always here to assist you.