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R
Rifkin
July 6, 2019
Solved

I can't see MTD Bridging option or use the spreadsheet when processing VAT

  • July 6, 2019
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by emmam6

Hi, Rifkin.

 

Since you don’t have the option to submit it via spreadsheet, let’s try running it again through a private window. The web browser keeps files in its cache and saves the pages you have previously visited. Sometimes the stored files can affect communication between the browser and QuickBooks which can cause issues like this. 


Here’s how to start browsing privately:

  • For Chrome press Ctrl+Shift+N.
  • For Internet Explorer or Firefox, press Ctrl+Shift+P.
  • For Safari, hold down Command+Shift+N.

If you’ll see the option in this settings, you can clear your browser’s cache or use a different one. But, if the same issue continues, I’d recommend contacting the support team. They’ll be able to launch an investigation and help you fix it. Here’s how to reach them:

  1. Click Help at the top. 
  2. Select Contact us. 
  3. Provide an explanation about your concern. 
  4. Click Let’s talk. 
  5. Select Get a callback. 

Please feel comfortable on posting here again if you need anything else. 
 


Hello Community Users! We just wanted to pop in and add some clarification to the thread. QuickBooks Online Bridging Software supports Standard and Cash schemes. Businesses whose home currency is not GBP are currently not supported for MTD. 

If your business is not on standard or cash schemes you will not currently be able to use the bridging software.

To submit a MTD VAT return using the bridging software in QuickBooks, make sure you have authorised your QuickBooks to interact with HMRC.

We have included a link to a help article on submitting VAT returns through the bridging software as a step by step guide. Any questions just ask and we'd be happy to help.

1 reply

K
KhimG
July 6, 2019

Greetings, @Rifkin.


Make sure to enable the MTD and grant QuickBooks authority to interact with HMRC for the Bridging or spreadsheet option to show up.


Here’s how:

  1. Click Let’s go on the Taxes page. If you have dismissed that message, go to the Gear icon and select Account and Settings.
  2. Select Advanced.
  3. From the Making Tax Digital section, click on Learn how to connect.
  4. Choose Let’s go on the Get started with digital tax page.

Once enabled, you’ll be directed to HMRC page. Connect QuickBooks by following the steps below:

  1. Click the Continue button on the Authority to interact with HMRC on your behalf screen.
  2. Sign in by entering your HMRC credentials.
  3. Choose Grant authority for the authorization process to begin.
  4. You’ll receive a “You’re connected to HMRC” message once authorization has been given. Click on Continue.
  5. Hit Take a look to see the Making Tax Digital badge enabled from the Taxes menu.

For the detailed instructions and screenshots, you can refer to this article: Authorise QuickBooks to interact with HMRC – MTD for small business.

 

Now you’re ready to file a VAT return using the bridging software. Simply go to the Taxes menu, and click the Submit drop-down arrow to select the Submit with a spreadsheet option. Here’s an article for more information: Submit a VAT return – MTD for small businesses. 

 

See QuickBooks bridging solution – FAQ for future reference.

 

If you have any other questions or follow-ups, leave a comment below. I’m more than happy to help. Have a good one!

R
RifkinAuthor
July 6, 2019

Hi KhimG,

Thank you for your fast reply, however I already did all those steps and I am authorized and have Making Tax Digital sign.

I don't have "Submit Return" option only "Prepare return" with the following option: SmartScan your retrun - View summary - View VAT details -  View exception details.

Kind regards

Rifkin

K
KhimG
July 6, 2019

Thanks for getting back to me and providing the option you’re seeing inside QBO, @Rifkin.


You need to click Prepare return, not its drop-down arrow to get the Submit to HMRC button. I’m adding screenshots below for visual reference:

 

 

 

After clicking Submit to HMRC, follow the instructions provided in this article to complete the filing process: Submit a Vat return – MTD for small businesses.


Let me know if you have any questions. I’m always here ready to help. Take care!

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