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Hey Isobel,
The ECG 20% VAT code should post +/- VAT at 20% to box 2 & 4+/- net purchase to Box 7 & 9, i.e. reversing the charge.
Are you on cash or standard VAT scheme? If you are on cash this will only post to the return if the bill is marked as paid.
Please open the bill and click 'save' and then go to taxes > prepare return and check that the transaction is posting against the relevant boxes above.
Thanks!
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