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October 20, 2023
Question

I have a take action alert I go to update your vat account then says prepare your return the button doesn’t work. I am on IPad Pro and do not have a computer.

  • October 20, 2023
  • 1 reply
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1 reply

October 20, 2023

Hi shonnamarie0-gma, thanks for joining the Community

 

Do you have a VAT period due, and do the start and end dates of your current open return in QuickBooks match what HMRC are expecting? 

 

To check for any browser issues that may be causing the unresponsive button, please log into QuickBooks via incognito mode on your browser app. Please note that for Apple, supportability for QuickBooks is developed on the Safari app.