Hello Accounts550, welcome to the Community page, we don’t have email support, you will need to ring the support line on 0808 234 5337 the line is open mon to fri 8am to 7pm and is free from any UK landline or mobile and the agent on the phone will help resolve your issue and ill create a case for you and you can request then for them to send an email to you for you to then reply back to.