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info5
Nov 30, 2023 3:42 PM UTC
Question

Incorrect VAT Calculation on Estimate

I created an estimate, sent it to my customer.  They accepted.  I turned the estimate into an Invoice and the total amont changed!!!

I look at the estimate and it has caluclated the VAT at only £4.00

the VAT on the Invoice was correct at £20.00

This is not the 1st time I have noticed this.  Why is this happening ?

1 reply

GeorgiaC
Nov 30, 2023 5:21 PM UTC

Hi info5, this sounds unusual. Please attach a screenshot of both the estimate and invoice (covering any sensitive customer info) or begin a chat so that we can view this further with you.

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