iPhone IOS app shows big discount screen on login

Hi

I have one user, who when they log into Quickbooks Accounting using the Iphone app, instead of going to their homepage as normal, a big screen slides in from the right hand side saying “subscribe 55% discount”.

They have to click next, which takes them to a page talking about “what you get for your £4,99/mo”. The main options you can click on are “subscribe and save 55%” or 1 month free (+ a sign out button top right)

When you tap “subscribe and save”, it pops up with the screenshot below saying “No products available. Currently there are no products available to purchase - OK”.

When you click OK, the screen disappears and they go to their normal home screen

Their subscription has been active for two years and is up to date/paid. When checked via the web browser, their subscription correctly shows as QuickBooks Online Plus.

I can view their account (as the accountant) normally. When I log in using their username and password, I see the same “discount screen” as this user.

We have logged out, uninstalled and re-installed the app, hard rebooted the iPhone, but the issue remains.

I will call support tomorrow, but I’m posting in case anyone has come across this before.