Is there an issue with receiving notifications to confirm HMRC accepted VAT returns? VAT Return from Quickbooks Email Notifications have stopped coming through?

Thanks for brining this to our attention, @siouxsie102,

We currently don't have any reported issues from other users not getting an email confirmation after submitting a VAT Return. Did you recently migrated from PaySuite to Advanced Payroll?

If so, manual re-entry of your email in the Payroll Settings > Details > Contact Email Address. This way the system reestablishes the information and future notifications will be sent to the correct email.

However, if you didn't do any migration, I recommend getting in touch with our Support Team. They can create a new investigation to identify what's causing this behavior. Here's how to contact Support:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. From there, select the Contact Us button and enter your concern in the description box.
   
   
3. Once done, select Call us. You can use the Get a callback option so you won't have to wait on the line.

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays.

I would also suggest contacting HMRC to check if they receive the submission.

Let me know how things go or if there's anything else I can help. I'll be available to assist you at any time. Have a good one!