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Screen Doctor
November 25, 2021
Solved

Just joined but transactions will not categorise with FRS

  • November 25, 2021
  • 3 replies
  • 0 views

I have just come from quick books self employed

I have inputted my FRS code and turned it on in the settings

When I start to categorise my transactions it shows this error:

"Were sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again."

 

When I pick a different rate is works but returns this error when I select the FRS rate

 

 

Best answer by GeorgiaC

Hi nuthinbettertodo, this warning message may mean that there are inactive VAT codes and that we may need our senior team to do a VAT refresh or it may mean a manual code was created for FRS instead of using the standard codes and editing the VAT settings with the VAT scheme and percentage - so that we can investigate this fully, please reach our support team on 0808 234 5337  where an available agent will be able to set up a screen-share with your QuickBooks account. 

3 replies

R
Rea_M
November 25, 2021

I'll work with you to resolve the VAT error you've encountered so you can start categorising your transactions in QuickBooks Online (QBO), @Screen Doctor. 

 

This Flat Rate Scheme (FRS) or VAT code error can sometimes be caused by the browser's overtime collection of data from frequent page visits. To isolate this matter, you can perform some troubleshooting steps.

 

You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)

 

Once signed in, go to the Taxes menu's VAT tab and make sure FRS is set up accordingly. Then, go ahead and categorise your transactions by selecting the appropriate FRS rate. 

 

If you're able to do so, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

 

Also, to learn more about FRS and how it works in QBO, I'd encourage you to check out these articles: 

 

 

Please keep me posted on how it goes. In case you have other FRS or VAT concerns and questions about managing transactions in QBO, let me know in the comments below. I'm always around to help. Take care always, @Screen Doctor.

S
Screen DoctorAuthor
November 26, 2021

That still hasn't worked in incognito :(

P
payment after leaving
November 26, 2021

Hi Screen Doctor If you have entered the FRS rate in the VAT settings then you don't create an FRS VAT code. If you then create an invoice you'd use the 20% VAT code and QuickBooks will then apply the FRS rate that you've entered in the settings and this will be reflected in the taxes section.https://quickbooks.intuit.com/learn-support/en-uk/value-added-tax/uk-flat-rate-scheme-how-does-it-work/00/239420

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nuthinbettertodo
October 24, 2022

I have exactly the same problem, my initial VAT FRS submission for the Q22 was ok in line with MTD, and now this, its a ridiculous waste of time and no one seems to have a clue how to fix it. I read one entry that had the heading "solved", but its not.

N
nuthinbettertodo
October 24, 2022

CAN ANYONE OUT THERE SOLVE THE FRS VAT 

 

"Were sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again."

 

PROBLEM, WITH A SENSIBLE SOLUTION?

 

KlentB
KlentB
October 24, 2022

I'll make sure that you'll be able to categorize your transactions, nuthinbettertodo.

 

You can perform some basic troubleshooting steps to get rid of that error. It could be that the stored cache and cookies in the browser are the root cause of this problem. To rule this out,  you access your QBO account in a private window to further isolate the issue. Here are the shortcut keys:

 

  • Mozilla Firefox: Ctrl + Shift + P
  • Google Chrome and Microsoft Edge: Ctrl + Shift + N
  • Safari: Command + Option + P

Once logged in, open your transactions and select the appropriate FRS rate. If it's now working well, you'll have to return to your main browser and clear the cache to get rid of the junk files. You can also use other supported browsers to further isolate the issue.

 

However, if the same thing happens, I'd recommend reaching out to our Technical Support Team. This way, we can look into your account and set up and investigate this error. Here's how:

 

  1. Go to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Select I still need a human, then click Contact us.
  5. Choose a way to connect.

To learn more about Flat Rate Scheme works in the program, you can visit our FAQ page.

 

Keep me updated by dropping a comment below. I'll be glad to assist you further in handling your transactions in QuickBooks Online.

G
GeorgiaCAnswer
October 25, 2022

Hi nuthinbettertodo, this warning message may mean that there are inactive VAT codes and that we may need our senior team to do a VAT refresh or it may mean a manual code was created for FRS instead of using the standard codes and editing the VAT settings with the VAT scheme and percentage - so that we can investigate this fully, please reach our support team on 0808 234 5337  where an available agent will be able to set up a screen-share with your QuickBooks account. 

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