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M
Mark Armistead
July 16, 2023
Question

Missing VAT Data

  • July 16, 2023
  • 1 reply
  • 0 views

It's a little disturbing but I can't seem to view any VAT return prior to Feb-April 2022 return. All reports prior to this are blank. This is the same in both my companies I have on QBO.
As secondary thing I've just pulled up the previous VAT 100 reports prior to 2022 and they are ALL wrong. Like, totally and utterly wrong. See screenshot of negative sales and purchases.

I've tried this on 5 different iOS device using Safari, 3 Macs on both Safari and Firefox and a Windows PC using Firefox. It would be more constructive if NONE of the Intuit forum bots NOT reply with their usual copy and pate answers that would be a good start. Having detailed reports from accounts is a legal requirement.
 
A detailed explanation would be welcomed as this is very concerning.

 

 

 

1 reply

J
JamaicaA
July 16, 2023

Thank you for the complete information you shared with a screenshot to explain your missing VAT issue, @Mark Armistead. 

 

I appreciate your effort to verify the data by accessing your VAT returns via different iOS devices and Windows. Addressing this matter is imperative as it calculates how much a company should pay or expect to recover.

 

Since it involves personal information and a legal requirement, I recommend contacting our Support Team. They can further check any VAT return before Feb-April 2022 and provide in-depth troubleshooting steps to find the missing ones. 

 

Here's how:

 

  1. Go to the Help icon and choose Search.
  2. Click the Contact Us button and enter your concern.
  3. Press Continue.

 

See this article for the support hours: QuickBooks Online Support. It includes the contact number you can use to call us directly.

 

If you need to make changes, review this article: Make VAT Adjustments in QuickBooks Online.

 

Im adding this helpful resource for future reference about creating exceptions when there are modifications to transactions filed: VAT exceptions and reports in QuickBooks Online.

 

You can always reply to this thread if you need anything else with VAT. I want to make sure everything is in place. Keep safe always.

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