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rileyinstallatio
December 7, 2020
Solved

MTD cannot file vat return, cannot connect to HMRC

  • December 7, 2020
  • 2 replies
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Original commenter did not share additional details
Best answer by emmam6

Hello Malcolm, Can you post a screenshot of the taxes page so we can have a look into this for you. How long have you been filing MTD in QuickBooks for as it may be the 18-month re-auth check that is stopping the filing?


Hello Community Users. We just wanted to pop into this thread to add a helpful article for MTD issues, such as not being able to file the return here the latter part of the article specifically deals with the errors you may see and how to fix them

There is also a handy link for HMRC  which shows status updates which is worth checking incase HMRC have a problem with their systems.

If you're having any difficulty submitting please feel free to add a comment here.

 

 

2 replies

G
GeorgiaC
December 7, 2020

Welcome to the Community, rileyinstallatio. 👋

 

Thanks for your post!

 

Will this be your first MTD filing using QuickBooks? 

 

To troubleshoot this error, please check that the VAT registration number is entered within the settings (Taxes > Edit VAT > Edit settings) and that this is entered in number format only without spaces. 🧐

M
MALCOLM HYDE
February 11, 2021

EVETING IS FINE IT WAS WORKING IT JUST WONT CONNECT THE LAST WEEK

M
MALCOLM HYDE
February 11, 2021

Hello

M
mickb1967
July 3, 2023

in my vat section ive successfully filed vat returns up until today when it says 'cannot connect to hmrc' but when i go into settings/accounts/advanced it says im connected,i cannot file my return.when i click take action it just tells me somethings not right and points me to 3 troubleshooting options but in the settings it says im connected.

JoesemM
JoesemM
July 3, 2023

Thanks for joining the Community forum, @mickb1967. I'd be glad to help you connect to HMRC so you can file your tax returns in QuickBooks. Let's perform some troubleshooting steps to get this fix.

 

You'll want to disconnect the Making Tax Digital(MTD) in QuickBooks Online since you can't connect to HMRC. This will refresh your connection so you can file your tax return in QuickBooks:

 

To do so follow the steps below:

 

  1. Click the Gear icon, and then choose Account and Settings.
  2. Select the Advanced tab.
  3. Go to the MTD section, and then choose Learn how to disconnect.

  4. Follow the on-screen prompts to complete the process.

 

Once done, reconnect your MTD. Then, submit your VAT returns again as you normally would.

 

If the issue persists, a cache-related problem is probably preventing you from connecting to the HMRC website to submit your VAT return. That said, I suggest performing the steps through a private/incognito window as it will not save any history, making it a good place to identify browser problems: 

 

  • Google Chrome: Ctrl + Shift + N.
  • Mozilla Firefox: Ctrl + Shift + P.
  • Safari (for new versions): Command + Shift + N.

 

From there, log in to your QBO account, then connect to the HMRC website. If you're able to process your returns, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.

 

If everything's fine, you can run some VAT-related reports to track of all your returns. Just go to the Taxes menu, and then choose the desired report from the View reports drop-down.

 

If you have any other questions about the HMRC connection, please let me know by leaving any comments using the Reply button. I'll be here to lend a hand. Take care and stay safe.

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