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Steven Segal
July 26, 2020
Solved

MTD VAT crash error

  • July 26, 2020
  • 1 reply
  • 0 views

I tried to file my VAT MAT for the quarter ended 31 March 2020 and it crashed.

 

Now doing 30 June 2020 and the position is:

- The 31 March 2020 data was sent to HMRC as they took payment for the amount due on 13 May.

- QB Desktop in VAT>Prior VAT returns does not show the 31/3/2020 return as processed

- If I Go into FIL VAT MTD it shows the 31 March 2020 return as filed (as expected, as they took payment), but the balance is the total showing for June quarter is the total of the March and June quarters.

 

So it seems that QB Desktop filed the March quarter but did not generate a VAT journal and put the VAT liability into accounts payable.

 

It seems I have to run the VAT return process on QB Desktop for 31 March quarter to clear out the VAT balanced and create the VAT liability so I can match it against the payment made on 13 May.

 

How do I fix this?

 

Mant thanks

Best answer by Steven Segal

Thanks. Will do this and report back.

Regards

 


It seems to have been a random crash. Spoke to support, did a manual VAT return from VAT 100 Report page, and then did the next VAT MTD return no problem.  Worked in QBD Pro 2019, now updated to 2020.

1 reply

MaryLandT
MaryLandT
July 26, 2020

Let's get rid of the MTD VAT crash error, Steven Segal,

 

You can start by updating QuickBooks Desktop to keep the software up-to-date and have the latest features and fixes. Here's how:

  1. Close your company files and QuickBooks.
  2. Open the Windows Start menu.
  3. Search for QuickBooks Desktop.
  4. Right-click the icon and select Run as administrator.
  5. While on the No Company Open screen, go to the Help menu and select Update QuickBooks Desktop.
  6. Go to the Options tab. Select Mark All and then select Save.
  7. Go to the Update Now tab and select the Reset Update checkbox.
  8. When you're ready, select Get Updates.

I've added these articles for other troubleshooting steps if you're getting the same results:

Once done, log in to your company file and submit VAT MAT for March 2020.

 

If the same issue issue persist, I suggest contacting our QuickBooks Desktop Team. They can further investigate why the system isn't creating a journal entry after you've submitted your returns.

 

Let me know how this goes by commenting below. I'm always around to help ensure you're able to clear out VAT balance in the system.

S
Steven SegalAuthor
July 26, 2020

I had automatic updates on. I reset and updated again. All were installed except File Doctor, that came up with error 12007.

 

I then logged back in. The March 2020 VAT return said it was submitted - per my first post HMRC took the money on the due date - but I tried again and it threw out some error code and did nothing. I checked that it has not generated a VAT journal.

 

Clearly what happens is that "File VAT MTD" files with HMRC first and then updates QBD. Clearly what happened is that it filed with HMRC and then crashed. QBD clearly has a system to avoid a return being submitted twice, so I need to find a way to get QBD to do the return data transactions without trying to file at  HMRC first.

 

Can this be done manually somehow? Possibly through "File VAT" rather than "File VAT MTD"?

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