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catherine23
Aug 12, 2020 3:02 PM UTC
Solved

My client has linked WooCommerce to their QBO account to import sales. VAT codes have imported, but do not appear in the Tax rates area within QBO but do show on Invoices

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Aug 13, 2020 7:59 AM UTC

Hi catherine23 We appreciate that this may be frustrating and you'd like to get the invoices importing correctly into QuickBooks. We presume that the default 20% S, and the other standard VAT codes are active within QuickBooks and when creating transactions within QuickBooks they are working correctly. If this is the case then we would recommend that you contact WooCommerce https://support.onesaas.com/hc/en-us/requests/new

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4 replies

EmmaM
Aug 12, 2020 3:37 PM UTC

Hello Catherine23, Thanks for reaching out to us in the Community😊 Do you know which WooCommerce as there is  3 different versions(by different developers on the app store? We've provided you a link to have a look here Do they import from the invoice into the VAT return section for the return itself?

catherine23Author
Aug 13, 2020 7:35 AM UTC

Hi EmmaM, 

Thanks for replying - My client is using WooCommerce by OneSaas with a "Woo quickbooks connector". I thought i had sorted the issue out by purging WooCommerce of all of the Country specific VAT codes that my client had been using which were then being imported into QBO, but not the VAT reports. I then mapped new WooCommerce VAT codes and selected the QBO VAT codes to match - When the latest sales invoice imported, instead of using the "20.0% S" VAT code that i had mapped, the invoice pulled into QBO as "*-STANDARD-33". It's almost as though WooCommerce has created its own version of the standard VAT code.

Any ideas to point me to get my client's integration working properly and using the QBO VAT codes?

payment after leavingAnswer
Aug 13, 2020 7:59 AM UTC

Hi catherine23 We appreciate that this may be frustrating and you'd like to get the invoices importing correctly into QuickBooks. We presume that the default 20% S, and the other standard VAT codes are active within QuickBooks and when creating transactions within QuickBooks they are working correctly. If this is the case then we would recommend that you contact WooCommerce https://support.onesaas.com/hc/en-us/requests/new

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