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Jul 9, 2020 4:29 PM UTC
Question

My FPS submissions are being rejected by HMRC. All account information is correct.

Original commenter did not share additional details

1 reply

Jul 9, 2020 5:41 PM UTC

Thanks for reaching out to the Community, @jane-fairhurst.

 

The rejected FPS usually caused by a problem with the Government Gateway credentials. If you've already activated the credentials and entered the ID and password correctly, I recommend reaching out to our Payroll Support Team. Our specialists can recheck with the details and help you resubmit it.

 

Here's how:

 

  1. Select the Help (?) menu at the top.
  2. Click Contact Us.
  3. Enter your brief concern in the field, then press the Let’s talk button.
  4. Choose to Get a callback.

 

You can check out this article for more information about the submission: Submit FPS to HMRC in QuickBooks Online Standard Payroll (UK).


Feel free to visit us anytime. The Community team is always right back.