No figures in income tax

Hi there, info-dogswindowb. 

Let me make it up to you by ensuring you'll be able to see the income tax feature in QuickBooks Online (QBO). 

The Income Tax feature will only show in QBO Simple Start if your Tax form is Sole Proprietor (Form 1040). To check, here's how:

1. Go to the Gear icon. 
2. Click Accounts and Settings under Your Company. 
3. Select Company and click Company Type. 
4. Review the Tax form field and change it if necessary.
5. Hit Save, then Done. 

If you're already using Sole Proprietor and the issue persists, I suggest performing some basic troubleshooting steps to make sure the issue isn’t browser-related. It’s possible that local internet cache files are the reason for this unexpected behavior. 

Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once in, try to create a transaction and see if it still applies to the credits.  If it works, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.

I've added this article to find out more about why this function is only available to sole proprietors in QBO: 

• Understanding Sole Proprietorship Taxes
• Form 1040 instructions for small business owners and the self-employed

Please get back to us if you need further assistance with your taxes. The Community is right here to help you always.