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R
regencyorganics
August 31, 2019
Question

On flat rate scheme it does not enter reverse charge for services bought from eu correctly on vat return It puts vat in box 4 but not in box 1. anbody know why?

  • August 31, 2019
  • 2 replies
  • 0 views
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2 replies

Adrian_A
Adrian_A
August 31, 2019

It's possible that you've unchecked the Other tax options field, regencyorganics.

 

That is why the charges for services are entered in the Box 4. You may need to add a checkmark (✓) on this option, here are the steps:

 

  1. Go to the Taxes tab, and then select VAT.
  2. In the Edit VAT drop-down, select Edit settings.
  3. Under the Other tax options field, select Flat Rate Scheme (FRS) box.
  4. Click Save.

If the same thing happens, I'd suggest contacting our Customer Support Team. They'll verify why this issue persists. Here's how to reach out to them:

 

  1. Click the ? Hep icon, and then Contact Us.
  2. Enter the charges for services are entered in the Box 4 as your keyword.
  3. Click Let's talk.
  4. Choose either Chat or Talk to a specialist.
  5. Continue with the on-screen instructions to successfully contact our support.

 

You can check these articles about the Flat Rate VAT:

I'm always around if you still need my help. Thank you and have a great day!

R
regencyorganicsAuthor
August 31, 2019

The box you suggested is already ticked. This is a reply by Emma M of the Quickbooks team to someone else who asked the same question:

This is a known issue at the moment with the reverse charge code that our engineers are working to resolve. In order to add you to the investigation please contact us via private message on either Twitter of Facebook so that we can take your company ID or email address as the community page would remove this if you post this.

 

Thanks

 

Emma

If this is correct can you tell me when it will be fixed?

  

R
Rasa-LilaM
September 1, 2019

Thanks for getting back to us, regencyorganics.


The investigation about the reverse charge not posting to the correct box is now closed and resolved. Since the tax setting is properly set up and you’re still experiencing the issue, I recommend reaching out to our QBO Care Team.


They have tools like screen-sharing to verify the root cause of the issue. If other users are experiencing the same problem, they can open a ticket for further investigation.

 

To contact them:

 

  1. In your QBO company, go to the Help menu to select the Contact Us link.
  2. Enter contact support in the field box, and click on the Let's Talk button.
  3. Choose Chat or Call us. You can reach them within this time: Monday to Friday from 8 am - 8 pm BST.

We send out newsletters to keep our customers updated with what’s new about the product. To receive one, I suggest you visit this site and subscribe: Sign up.

 

Reach out to me anytime if you have further questions about QuickBooks. Please know I'm always ready to answer you. Have a good one.

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