Override VAT on the bill

Thanks for coming here today, Master99.

When applying a 20% VAT percent to your bill, it should calculate as 20%. Since this is not your case, we can perform some basic troubleshooting options to isolate this behavior.

Let's try using a private browser or incognito window as an initial step to fixing this issue. This will eliminate any browser history that may cause a glitch inside QuickBooks. You can refer to the following keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If this fixes the issue, then close out the private window and clear the cache on the regular browser. This will remove previously-stored browsing data that might have caused the issue. Otherwise, you can try other supported browsers to help narrow down the cause of this behavior.

Also, if it's the VAT amount that you want to override on your bill, then this is not possible. QBO only use percentage when calculating VAT.

I'll leave you with the following articles for more information about managing VAT in QBO:

• Create a new VAT code

• Common VAT Codes

Get back to me if you have other questions. I'm always happy to help you further. Keep safe and have a great rest of the day!