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November 12, 2022
Question

Qb won’t let me save a vat payment. I record a vat paid amount and when I press the save button nothing happens?

  • November 12, 2022
  • 1 reply
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1 reply

November 12, 2022

Good day, @ffbkennels.

 

I'm here to help you resolve and see what's preventing you from completing tasks in the Vat section. Let's get this started.

 

It seems like browser or cache issues keep interfering with QuickBooks Online. These events can cause problems with the software's features by disrupting the cloud. To minimize the error you've encountered, we can try the troubleshooting methods I recommend below.

 

1. Try Logging into QuickBooks Online using a private browser.

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

2. Next, let's Clear the browser cache if you can open the transactions in a private window. It indicates a minor bug in the regular browser you've been using.

3. To have the best and most secure experience with QuickBooks Online, use a supported, up-to-date browser.

 

If everything is okay, we can proceed with managing your VAT. Get some additional insight by clicking this article: Set up and edit VAT settings, codes, and rates.

 

In addition, Adjustments affect the VAT control and or suspense account. Feel free to visit this page for reference: Make VAT adjustments in QuickBooks Online. 

 

Please let me know how the above steps work out for you. I'd also like to help if you need assistance creating basic reports. I'll always be available. Keep yourself safe!