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accounts306
September 7, 2020
Solved

Sales invoices payments not showing in sales VAT part or VAT100

  • September 7, 2020
  • 1 reply
  • 0 views

Hi all,

I’m currently in the process of submitting my VAT but can not figure out what I’m doing wrong.

Im an electrician, self employed on standard CIS at 20% but also VAT registered so have been uploading any fuel receipts and have linked my business bank to track payments.

Ive organised and submitted the purchases for materials etc and that seems to be working ok and is showing in the VAT section. However once I receive payment for outstanding  invoices, I record that payment as received and then add it but it’s not showing up in the sales part of the VAT?

I’ve tried changing all sorts and experimenting with it but had no luck. Is there something I’m doing wrong?

Also when I go into the vat100 form, box 1 and 2 are empty which isn’t right as it should be calculating the sales output.

The purchases are showing as they should so I’m a bit confused and seeing if anyone can figure out what I’m doing wrong.

Thanks

Best answer by accounts306

Hello again, and thank you for the screenshot, accounts306.

 

I've deeply looked into this issue and found out that there's an open investigation. The workaround provided by our Product Team is to use the record prepayments process in QuickBooks.

 

Also, I recommend contacting our QuickBooks Online Team so they can add your account to the investigation (INV-46357). This way, you'll receive updates via email about the issue.

 

Here's how to contact them:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Click Contact Us.
  4. Enter a brief discussion of your concern, then click Let's talk.
  5. Choose Chat to connect with a live support agent.

Stay in touch if there's anything else you need. I'm always right here to help.


Thanks for all the help,

Just to let you know the outcome in case anyone in the future has the same issue.

I had an online chat with an expert and they figured what I was doing wrong.. I had VAT selected in the drop-down box when sending my invoices but it should have been 20% sales. Not sure why VAT at 20% isn't the same thing but maybe because QuickBooks does not recognise this as 'sales' so it was not showing in my sales part of the VAT.

 

1 reply

P
payment after leaving
September 7, 2020

Hi accounts306 What are the dates of the open VAT return, what are the dates of the payments you receive, what VAT code are you using on the invoice and are you using the accrual or cash method?

A
accounts306Author
September 7, 2020

Hi the dates are the current quarter
May- July which is due in today.

Payments received are various from late April when I went VAT registered but I’ve set the quarter to match my VAT quarter.

VAT code I’m using standard VAT @ 20% selected from the drop down box built into QuickBooks.

I was set to accrual but I’ve tried both just to see whether it changes much.

Thanks 

G
GeorgiaC
September 7, 2020

Hi accounts306, 

 

Thanks for getting back to us with that info. 

 

If this is your first return on QuickBooks, you'll need to set the date on any sales which you need to be included within your return to be dated within the May - July quarter, as the system is unable to pick up any exceptions for the first filing.  

 

Can you check that the date of the sale itself falls within the return period?

 

Thanks 😊

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