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karen6271
July 13, 2022
Question

sole trader to limited company

  • July 13, 2022
  • 1 reply
  • 0 views

hello. We recently transitioned from sole trader to limited company so we had applied to MTD back in December 2018.

We have disconnected and reconnected but getting the error code CLIENT_OR_AGENT_NOT_AUTHORISED

 

I've tried to discuss with quickbooks twice with no solution and I've called HMRC but their phone lines are not only distorted (an ongoing issue) but they hang up and say they have no operators to help . 

 

meanwhile we need to file our VAT return soon!

 

thanks, Karen

1 reply

C
Carneil_C
July 13, 2022

Hello there, @karen6271. 


I’ve seen that you’ve posted twice on the Community page. My colleague already addressed this issue with the error message you’ve encountered and got it sorted out for you. You can visit the link to view her recommendation: https://quickbooks.intuit.com/learn-support/en-uk/vat/re-sole-trader-to-limited-company/01/1114203/highlight/true#M7589 


Please don’t hesitate to get back to us if you have any other questions or concerns with QuickBooks Online-related tasks. We’re always here to help. Take care always.

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