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L
LLJLou
January 7, 2021
Question

TAXES hyperlink giving green circle

  • January 7, 2021
  • 1 reply
  • 0 views

I've been successfully filing my VAT returns with Quickbooks eversince MTD became mandatory, however this evening the taxes link is just giving me a green circle of doom, all other pages are working. Anyone else experienced this? how can i file as tonight is the deadline?

1 reply

MJoy_D
MJoy_D
January 7, 2021

I can help you file your VAT return, @LLJLou.

 

It's possible that piled-up cache in your regular browser caused this error when trying to file your VAT. You can clear your current browser’s cache to resolve this. 

 

First, go to your account by using a private browser or an incognito window, then try to file your VAT return. If it works fine, clear the cache in the one that you're currently using.

 

Here’s how to go incognito or use a private browser:

  • For Chrome, press Ctrl + Shift + N.
  • For Microsoft Edge or Firefox, press Ctrl + Shift + P.
  • For Safari, hold down Command + Shift + N.

Here's more information on how to clear cache and cookies to fix issues when using QuickBooks Online.

 

See this article for more information on how QuickBooks Online calculates VAT and to learn more about how to file your VAT return and record tax payment in QuickBooks Online

 

If you need more help about filing your taxes, please don't hesitate to go back to this thread. I'm always here to help you further. Take care!

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