Skip to main content
mattcameronharve
Jun 24, 2022 6:56 AM UTC
Solved

Trying to set up vat on new quickbooks account. I just have the spinning green circle (for 15+ hours). Is it a problem with HMRC?

Original commenter did not share additional details
mattcameronharveAnswer
Jun 24, 2022 10:50 AM UTC

Hello Matt, Thanks for the confirmation. Is it the same on a private browsing window? Are you the one filing the VAT for MTD or is it done through your accountant? We've checked and we have no reports of HMRC being down at all for submissions if you are at that stage.


Thank you, Emma. I had to look up using a private browsing window...and did it through Firefox. No green wheel here and I am able to use the VAT screen. So the issue was with Safari. Not sure why. But many thanks.

(I have only just started using Quickbooks and making tax digital so this is all very new. I wiill likely operate filing for VAT via an accountant). Seems like Firefox and a private browsing window will be the way forward.   

View in thread

11 replies

payment after leaving
Jun 24, 2022 8:30 AM UTC

Hi mattcameronharve Thanks for reaching out to us here on the Community. At what stage are you experiencing the issue is it when you select the taxes option from within the product? 

mattcameronharveAuthor
Jun 24, 2022 8:41 AM UTC

Yes. The income tax screen works fine. But the VAT screen is 'cloudy' i.e. unable to click on anywhere with the spinning green wheel overlaid. It has been like that since around 4PM yesterday as I was settting up. I imagine it is an issue with the connection to HMRC.

 

 

payment after leaving
Jun 24, 2022 9:28 AM UTC

Hi mattcameronharve Are you using a computer to access your account/the taxes section? If you are what type of device and browser are you using?

Terms & ConditionsAccessibility statement