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RyanCharnock
August 2, 2023
Question

Unable to submit old VAT Returns

  • August 2, 2023
  • 1 reply
  • 0 views

Hi,

 

I am trying to submit old VAT Returns for a client from registration (9th May 2022) up to date, however when I go on to VAT page in Taxes, the first open return it shows for May 2023 - July 2023, and it is coming up with the following error message:

"Update your VAT accounting periods

You have returns that need to match HMRC’s records."

When I try to take action on this it is telling me that "This VAT return must be marked as filed" for a VAT Return for the period 01/05/2022 - 30/07/2022, saying HMRC has already received a VAT Return for this period, despite this being the incorrect dates, and no VAT Returns having been ever submitted for the client.

 

MTD is turned on for the client and he is authorised on our HMRC gateway, and VAT number is correctly entered on our QuickBooks, so I am unsure why it is not pulling the correct information through from HMRC, any ideas on how to proceed with this would be appreciated.

1 reply

A
Ashleigh1
August 2, 2023

Hello RyanCharnock, thanks for posting on the Community page, can you ring the support line on 0808 234 5337 or reach out to our chat support and provide the agent on the phone or chat with the vat registration number and they will then be able to look in the system and see what it is saying for you and advise what needs to be done to get this resolved so you can do the submissions needed. 

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