vat

Thank you for turning to the Community about your concern, AJ121.

I know how important it is for your company to have accurate data on your VAT return. This guarantees you can file it easily and on time.

Based on the scenario, we'll have to review your transactions and amounts to identify the source of the issue. The process requires us to gain access to your company.

For security purposes, I recommend contacting our QuickBooks Online (QBO) Care Team. They can establish a screen-sharing session to investigate why the second figure was added to the first. Our experts will also direct you through the processes to apply the permanent fix to amend your VAT return.

To obtain their contact details: 

1. Go to the Help icon at the top to display the Search window.
2. From there, click the Contact Us link to access the What can we help you with? section and then enter a brief description of your concern in the field box.
3. Tap the Continue button to see the list of support options.
4. Pick Chat to start a conversation or Callback to speak with an agent.

For more in-depth information on how to adjust your VAT due, you can browse this article: Create or delete a VAT adjustment in QuickBooks Online.

Furthermore, these resources contain a list of topics about the VAT feature as well as submitting your tax return:

• File your VAT return and record tax payments in QuickBooks Online
• Set up and use the VAT feature in QuickBooks Online

If you have any clarifications about filing your VAT return or have other QuickBooks concerns, leave a comment below and tag my name. I'll get back to help you the best that I can.