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J
john999
March 3, 2024
Question

VAT

  • March 3, 2024
  • 1 reply
  • 0 views

I cannot seem to connect to HMRC to submit my VAT return. I have recently changed accountants and connect seem to connect to HMRC. The accounts solution is change to other accounting software, so I am having to sort this out myself! The message I get is :

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We can't connect to HMRC

This could be because you recently:

  • signed up for a Making Tax Digital account with HMRC
  • submitted a VAT return to HMRC

If so, hold tight. HMRC should restore the connection within 72 hours.

 

Has it been longer than 72 hours? Then contact HMRC.

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I think I have disconnected QBO from HMRC but this is the message when I try to reconnect (via the government gateway. Unfortunately, I have to submit the VAT return on 7 Mar. My accountants have said they can get everything into another accounting package very quickly but I am not sure this will actually solve the problem! Any help will be appreciated. Thanks

1 reply

K
Kurt_M
March 4, 2024

We appreciate you visiting the Community space, @john999.

 

Before we dig deeper into your query, know we aim to provide accurate details to help our customers resolve their situation and that this isn't the experience we want you to have when using the program. Reading through your post, we recommend getting in touch with the HMRC support team so they can supply you with the necessary troubleshooting steps to restore connectivity between QuickBooks Online (QBO) and the HRMC to submit your VAT return.

 

Moreover, we go these articles to help you manage VAT rates inside the program: Set up and edit VAT settings, codes and rates in QuickBooks Online.

 

The Community is always ready if you need help with your QuickBooks-relate questions or need assistance managing VAT returns inside the program. Keep safe.

J
john999Author
March 4, 2024

I have contacted HMRC and everything is in order at their end and they are clear that this is a problem with QBO. The problem is that QBO doesn't give any information other than "We can't connect to HMRC", it doesn't say why it can't connect, so it is impossible to track the error. HMRC checked everything at their end and there is nothing wrong so it must be something with quickbooks

A
Ashleigh1
March 4, 2024

Hello john999, thanks for getting back to us, it is not great to hear you're still having an issue connecting to HMRC, in order for us to help you more could you reach out to us on social media either Facebook or Twitter and send us a PM/DM with the email address linked to your account and also you're vat registration number so that we can look into this issue you're having more in our system and get it resolved for you. 

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