vat

It's a pleasure to have you in the Community, @gch57. We prioritise your experience by ensuring you can enter the amount accordingly in QuickBooks Online. 

Before anything else, I would like to ask for additional information regarding your concern. Where are you trying to enter a value in the 0.00 column? Are you trying to create or update a transaction? These help us identify if there's an ongoing issue or provide the most appropriate resolution.

In the meantime, let's check if it's a browser-related issue through a private browser. A corrupted cache file usually causes unusual behaviours when using the program to carry out different business tasks.

You can utilise these keyboard shortcuts depending on your browser:

Google Chrome: Ctrl + Shift + N

Safari 11 or newer: ⌘ + Shift + N

Mozilla Firefox: Shift + Ctrl + P

Microsoft Edge: Ctrl + Shift + N

If it works, clear the cache of your regular browser to refresh the website's preferences. Also, please use the system's supported browser for the best and most secure experience.

On the other hand, you might want to review these resources for guidance on various VAT codes, rates, and guides for effective transaction management:

• Set up and edit VAT settings, VAT codes, and VAT rates
• Common VAT Codes

When you are prepared to handle your VAT payments and submit returns in the future, use these articles as your guide for assistance:

• Submit a VAT return to HMRC using MTD in QuickBooks Online
• Manage VAT payments in QuickBooks Online

Please let me know the outcome once you've completed the troubleshooting steps. Don't hesitate to reach out. I'm here to make sure you're taken care of, @gch57.