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R
rgh
October 5, 2020
Question

VAT codes

  • October 5, 2020
  • 1 reply
  • 0 views

Spent hours in online chat trying to sort this out.  There was some kind of update run on the Banking page in QB online sometime last week(?) and it appears it has removed all the purchase VAT codes that we had been using before (that appeared in all our previous VAT returns as Purchases listed as SP20) and unilaterally reclassified them all as SS20 instead.   The pending VAT report now contains no transactions described as VAT reclaim on purchases. QB have suggested that we need to reclassify all these entries manually as we set the code up I can categorically say we did not it came preloaded in the drop down list.  Please can anyone help as this has made a total mess of our VAT records.

1 reply

M
Mark_R
October 5, 2020

I'd be happy to help fix your VAT codes issue, @rgh.

 

As suggested, you'll want to reclassify all your transactions that were assigned to the wrong VAT code. QuickBooks have a reclassify tool that helps the accountants correct the transactions. Please take note that this option is only available in QuickBooks Online Accountant.

 

Also, I still suggest contacting our Phone Support Team again. I understand that you've contacted them before, but they're the best support group available to investigate this issue further. And they can create an investigation ticket if other users experiencing the same.

 

Feel free to leave a reply if you have more questions. I'll be here to answer them for you.

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