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kevin32
September 25, 2019
Question

Vat codes that I have marked as "inactive" are still coming through on Receipt Bank and confusing the situation. How do I stop this happening?

  • September 25, 2019
  • 1 reply
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1 reply

R
RaymondJayO
September 25, 2019

I want you to get the right support with your concern, @kevin32. 

 

Making tax codes inactive in QuickBooks won't show you these codes on transactions anymore.

 

To stop this, you'll need to update your settings on your Receipt Bank app. With this, I suggest contacting directly their support team. They can help you update the tax settings. Here's how to get in touch with them:

  1. Go to https://apps.intuit.com/app/apps/appdetails?shortName=receiptbank&. 
  2. Find the App information section.
  3. Get their phone number under the Contact column. 

 

You can visit this link: VAT Centre. This article provides you detailed steps on how to set up your VAT and edit its settings, codes, and rates. This also helps you add an additional tax rate, group rate, or custom tax to your company. 

 

I look forward to the success of your tax settings update after contacting their support team, @kevin32. 

 

I'm still here if you have other concerns though, just leave a comment below. Have a great day. 

K
kevin32Author
September 26, 2019

Hi Raymond,

I tried that approach previously.  RB support recomended deleting the inactive vat codes in QBO, however I have found that is not possible.

Essentially it's quickbooks that transmits the information re suppliers, vat codes etc to RB.

If a vat code is inactive on QBO, it should not be transmitted. How can this be prevented?

This is the situation with a number of clients I have. 

 

Many thanks

P
payment after leaving
September 26, 2019

Hi kevin32

 

As you have discovered it is not possible to delete any inactive VAT codes. It is RB that syncs with QuickBooks and therefore picks up the information held on the account. We advise you again to contact RB to find a resolution.

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