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M
MCooney
May 17, 2024
Question

VAT EXCEPTION REPORT

  • May 17, 2024
  • 1 reply
  • 0 views

Firstly, we are unable to contact support.  As Irish customers, we only have chat support not telephone support.  Today we have tried 6 times to contact support; they join the chat and leave it straight away.

Our issue is with 2 transactions appearing on the Exception Report for VAT that are not genuine.  They are doubling the VAT for these transactions which was previously filed thereby reducing our liability incorrectly.  

1 reply

G
GeorgiaC
May 17, 2024

Hi MCooney, thanks for reaching out to the QuickBooks Community today

 

You can create adjustments on the current VAT return to remove the balance of genuine exceptions. We recommend working alongside your accountant or accounting professional to do this to make sure that your reports are correct. 

 

They can view these adjustments in the chart of accounts by searching for the accounts you've made adjustments to. To remove an exception:

 

1. Go to Taxes and select VAT.
2. Find the return you need to change and select Adjust to increase or decrease the amount as necessary.

 

For further information, see our guide on VAT exceptions and reports in QuickBooks Online. Thanks again for reaching the Intuit QuickBooks Community for support. if you have any further queries, please do get back in touch!

M
MCooneyAuthor
May 17, 2024

They are not genuine adjustments; it's a bug in QBO.  I have reported to Support and the back end team are looking at it.

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