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November 27, 2022
Question

VAT has suddenly appeared on my QB, i am not registered, i have not enabled it, i do not need or want it, how do i remove it?

  • November 27, 2022
  • 1 reply
  • 0 views
i do not understand why it has appeared and when i try & do a customer invoice it now won't save because i have No VAT; i now get "Something's not quite right" "make sure all your transactions have a VAT rate before you save" I AM NOT REGISTERED I HAVE NOT ACTIVATED VAT?? and am feeling very frustrated as to why it has happened

1 reply

November 28, 2022

This is quite unusual, chrishawkins57-b.

 

You'll have to set up VAT in QuickBooks Online to turn on this feature. Since you didn't do this, I'd recommend logging in to your account via a private window. Doing so helps us determine if this is a browser-related issue.

 

Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

Once logged in, try creating a new invoice. If the VAT field is gone, let's clear the browser's cache. This removes its stored cache to ensure the program performs efficiently.

 

You can also use other supported browsers if private browsing doesn't work.

 

If it's still turned on, I'd suggest changing the settings to No Vat. This will stop VAT from showing in future transactions. Here's how:

 

  1. Go to the Gear icon.
  2. Select Account and settings.
  3. In the Advanced tab, look for Accounting and select the pencil icon.
  4. Change the default tax selection to No VAT.
  5. Select Save and then Done.

 

After creating the invoice without VAT, you can track the payment once your customer pays you.

 

Please keep us posted if you need assistance in managing your sales transactions. It's our priority to keep your record accurate.