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May 20, 2021
Question

Vat page will not load, green circle constant, anyone else had this issue?

  • May 20, 2021
  • 1 reply
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1 reply

May 20, 2021

Hi there, @garrybregazzi.

 

The loading issue might come from the browser itself. Too much cache build-up on it can cause unexpected behavior with the product. 

 

Let's run some basic troubleshooting steps so you can get back to your business. 

 

To start, access your account in a private window. This will help us determine if the issue is cache-related. Simply press the following shortcut keys to open this mode.

 

  • Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

Once done, go back to the VAT window. If you're able to open it, clear the cache in your regular browser. You can also use another supported browser to view your VAT details.

 

To get more information about value-added tax, you check out our VAT: Getting started guide.

 

You're more than welcome to visit this thread again if you have other questions. Just add the details of your concern here and I'll help you out.