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C
Colin_Four_Ferry
July 3, 2019
Question

VAT rates in mobile app

  • July 3, 2019
  • 1 reply
  • 0 views
How do you turn off a VAT rate in the mobile app, we have a client who is using the mobile app for QBO and keeps using the EC codes by mistake. we have turned them off on the computer version but they are still there on the app and he keeps using them, is there a way to turn them off for the app so they no longer appear under the "what is the tax" option?

1 reply

T
TaliaI
July 3, 2019

Hello Colin_Four_Ferry,

 

Welcome to the Community - thank you for your question!

 

To confirm, have you made those codes inactive on the computer?

 

Thanks,

 

Talia

C
Colin_Four_FerryAuthor
July 3, 2019
Yes, we marked them as inactive so they no longer come up as an option for the tax rate online
T
TaliaI
July 3, 2019

Do you know which version of the app your client is currently using? Could you make sure they are using the most up to date version, so either update the app or uninstall and reinstall?

 

Once they have done this, could you then check if the codes are still showing, as this should update automatically.

 

Thanks,

 

Talia

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