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Katie080486
January 9, 2022
Question

VAT return

  • January 9, 2022
  • 1 reply
  • 0 views

Hi!  I have been trying to file my VAT return for a few days and it is now late (I know I shouldve done it before the last minute but I can't change that now).  I now can't open the VAT tab.  It comes up with the error message:

"Something's not working.  Give us a few minutes and try again.  If it still doesnt work, call us so we can take a look."

 

It has had the same message for the last few days.  I have contacted the online chat and they just suggested everything I had already done.  So far I have:

-Retried over the last few days to get the same message each time.

-Tried different browsers (Microsoft edge, firefox and chrome).  I have also cleared all cache and cookies etc.

-Disconnected my tax made digital and reconnected it.

 

Is there anything else I can try, I am open to any suggestions!  I can still open the income tax tab within the taxes menu, just not the VAT tab.  Any help would be greatly appreciated.  The woman on the chat suggested phoning HMRC tomorrow which I was going to do but not sure what they will be able to do.

 

 

Katie

1 reply

MichelleBh
MichelleBh
January 9, 2022

I want to stop this error from happening to you, Katie. So you can submit your VAT return as soon as possible. 
    
I appreciate all the efforts you've taken to resolve the error "Something's not working. Give us a few minutes and try again. If it still doesn't work, call us so we can take a look". Getting rid of the error is our priority here. 

 

This error should generally be corrected by performing the troubleshooting you took. As the problem persists, I still suggest contacting HRMC directly. They can review your tax settings on their end and provide other steps to fix the problem.

 

Once everything is settled, file your return as quickly as possible. That way, you will avoid heavy penalties. Then mark the VAT as filed in your QBO. For more details, see this link: QuickBooks VAT return guide.

 

You can always visit our QuickBooks Help Articles. This page contains steps and information about your return, rates, taxes reports, and other related topics.

 

Let me know if you have other questions about your taxes. I'm happy to help you again. Keep safe, Katie. 

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