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April 7, 2023
Question

VAT Return inconsitent with summary

  • April 7, 2023
  • 1 reply
  • 0 views

On the main page for VAT, QB shows the correct figure for VAT due. But when I click on "prepare return", the return just has £0.00 for every box. If I cancel the return dialog and return to the VAT summary age it now shows £0.00 as vat due. I then go into "Edit VAT" and "Edit Setting" and hit "Save", *without* changing any settings the correct figure is once again shown as VAT due in the summary. But clicking through to prepare VAT is, as before, £0.00 in all boxes.

1 reply

April 7, 2023

Hey there, @PaulRudin.

 

Thanks for sharing the complete scenario of your concern. 

 

Sometimes too much cache build-up can cause unexpected behavior with the product. This can be the reason why your VAT shows an inconsistent amount when viewing the VAT summary report. 

 

To isolate the issue, let's open your account using a private window. This will help us check if the problem is related to the cache issue and fix it. Simply press the following shortcut keys to access this mode:

 

  • Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox ).
  • Control + Option + P (Safari).

 

If it works, let's clear your browser's cache to delete temporarily stored files and free some space on your browser. You can also use other supported, up-to-date browsers to be thorough.

 

For additional tips and information, you can check this article: Making Tax Digital (MTD). This helps you ensure you won't miss a single step when filing returns to HMRC for MTD.


Feel free to leave a comment below if you still need further assistance. I'd be glad to help. Have a great day!