VAT return not linking with HMRC

Thanks for getting back to us, Russ.

Let me help check why your VAT returns not linking with HMRC. You've mentioned that you've turned off MTD.

When you enable it, you'll want to make sure QuickBooks is connected to HMRC. That way, you'll be able to see submitted returns on your HMRC account.

Here's how to autorise QuickBooks to interact with HMRC.

1. Click the Gear icon to go to your Account and Settings, and then select Advanced.
2. Select the Making Tax Digital header to expand the section and select Learn how to connect.
3. Select Let's go and follow the instructions.
4. You'll be directed to the HMRC page.
5. Click Continue to sign in.
6. Enter your MTD user ID and password to sign in. HMRC will have sent you these details via email when you signed up for MTD.
7. Select on Grant authority to continue and the authorisation process will begin.
8. Once you complete the authorisation process, you'll see a message 'You're connected to HMRC'.
9. Click Continue.

You'll see the MTD badge enable on the Taxes page once the authorisation is completed. Also, you'll need to re-authorise QuickBooks every 18 months based on HMRC's guidelines.

You also need to make sure the MTD credentials provided by HMRC is correct. If you're using an incorrect login information, returns could be posted on a different HMRC account.

Once done, login to your HMRC account and check again your returns. If they're not showing up, I recommend contacting our QuickBooks Online Live Team. They can check this by pulling up your account.

I'm adding these articles for additional guide and get answers to frequently asked questions about MTD.

• Everything you need to know about Making Tax Digital (TMD) for VAT with QuickBooks.
• Making Tax Digital (MTD) for VAT FAQ.

Let me know if there's anything else you need by commenting below. I'll stay around until you're able to see submitted returns on your HMRC account.