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May 1, 2020
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VAT100 report is missing most of output and input transactions. HELP!!

  • May 1, 2020
  • 1 reply
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My first VAT reporting period is coming up and I am making sure all the transactions that need to be included are there but to my horror a large percentage of both Output & Input transaction (& their VAT amount, where appropriate) are missing. My VAT Return will therefore be wrong?

 

Need an expert help ASAP.

Best answer by Hamid_Khan

How are you, Hamid_Khan?

 

I appreciate you for considering the steps provided by my colleague above. It's a good thing to do a screen sharing to further investigate, and be able to identify what's causing the missing transactions. The Community place is an open forum where everyone can see our conversation from time to time.
 

As much as I wanted to do it with you, we will need to get in touch with one of our specialists. They have enough and appropriate tools to use for investigating this situation. Here are the steps on how to connect with them:

 

  1. Go to the Help menu and click Contact us.
  2. Let them know in the description box that you need in sorting out the missing transactions in the report.
  3. Click Let's talk, then select between Start messaging or Get a callback.
  4. Due to COVID-19, we have limited support and reduced our support hours too.

 

Please let us know how it goes by replying to this thread. I'm right here together with my colleagues to assist you further. I hope you're doing well. Keep safe!


Thanks for your suggesting to use online help desk. My personal experience with has been quite unremarkable so I decided to spend time looking at where the problem may lie and have resolved it.

Thanks

 

1 reply

May 1, 2020

Hi Hamid, 

 

Thanks for reaching us here! 

 

Can I confirm if you are using the Cash-based or Standard VAT scheme? You can check which you have this set to by going to Taxes > Edit VAT > Edit settings. 


If you have this set to cash then only transactions that are marked as paid within your open return period will be accounted for. 

 

May 1, 2020

Hi,

 

Just checked & it was set as "standard".