Why doesn't QBO include any non-standard vat rates in Box 4 of the VAT return? We use 2 special rates as well as regular 20% but neither are included in the box 4 total.

Greetings, @alpinegrove.

What shows on your VAT 100 return depends on the setup of the VAT codes in QuickBooks Online. If you’re using the Flat Rate Scheme, some of them won’t post the same way as the common ones already in the program. 

The custom tax for the environmental levy, hotel, or petrol may also report differently based on the information selected when creating them. 

Edit the set up of your non-standard, special, and regular 20% rates to include them in Box 4 total. Take a look at these articles for more information about VAT codes and how they are reported on the return:

• Common VAT codes.
• UK Flat Rate Scheme: How does it work?
• Set up and edit VAT settings, codes, and rates.

Reach out to me if you have additional questions. I’m always here and ready to help. Take care!