Why is record payments not showing on my vat screen. Also I cannot open the account to file the current vat return?

Hi bremvilla,

Welcome and thank you for reporting that your payment records are missing and you can't file your vat return. Let's check to see why these happen.

The cause could potentially be related to your browser. We can take specific steps to diagnose this possibility.

To begin, we'll access QuickBooks Online (QBO) by using a private or incognito window. This approach prevents reliance on potentially problematic cached data that might be outdated or corrupted. By doing so, QBO will fetch current information directly from Intuit's server, ensuring we have accurate and updated data.

Keyboard shortcuts for opening a private browser:

• Google Chrome and MS Edge: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

You'll want to log in once more to check if the same behavior persists. If the error no longer appears,  clear the cache of your browser. If you encounter the same issue, consider using a different browser to determine if the problem is specific to the one you are currently using.

Let me know if you need more help.