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James086
March 24, 2023
Question

Why is there no "exceptions" column shown on the "Prepare return" when there are transactions in the exception report?

  • March 24, 2023
  • 1 reply
  • 0 views
When preparing VAT returns for clients on the cash basis, transactions appear as normal on the exception report but these do not then appear on the "Prepare return" screen. I would expect to see an additional "Exceptions" column on the "Prepare return" screen when there are transactions included in the exceptions report but this does not appear to happen for clients on the cash basis. This could lead to those transactions not being returned to Revenue unless manual adjustments are made to each VAT return. Can this be fixed?

1 reply

A
Ashleigh1
March 24, 2023

Hello James086, thanks for posting on the Community page, If the total of the exceptions for each box comes to 0 there will be no exceptions column as it will have no effect on the return. If your exception box amounts do have a non 0 balance then we will need to look into it more for you and raise it up if it needs to be, so you would need to ring the support line on 0808 234 5337 line is open mon to fri 8am to 7pm and is free from any UK landline or mobile. 

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