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June 15, 2024
Question

App broken. Every expense says "To complete your company upgrade or downgrade, please sign out and sign back in." but i'm not trying to upgrade. Get Human now. Worst chat

  • June 15, 2024
  • 2 replies
  • 0 views
Broken for everyone or just me?

2 replies

June 16, 2024

Try opening your QBO account on any private/incognito browser.

wenzowskiAuthor
June 16, 2024

No dice, but thanks for suggestion!

June 17, 2024

Hello wenzowski,

 

Welcome to the Community. QuickBooks is designed to be an easy-to-use program. It's important you're able to experience this benefit without running into issues. Rest assured, I'll be happy to help so you're on the right track. 

 

The app is also designed to show all your clients. In the event the app isn't functioning normally as you've described, I recommend uninstalling and reinstalling the app. This is a good way to troubleshoot bugs that affect the app. By reinstalling it, this ensures you're on the latest version of the mobile app. You can visit these links to reinstall the QBO mobile app:

 

Give this a try and feel free to keep me posted on how you make out. I'll be a message away.

wenzowskiAuthor
June 16, 2024

Broken in regular & incognito; same failure in Chrome, Firefox, and Safari