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StuartS12
December 22, 2023
Question

Bank Register data missing

  • December 22, 2023
  • 1 reply
  • 0 views

So my accountant asks me to check an entry on my QB, and when i go to the bank register the exact entry that he sends me a screen shot is no longer there. I check further and multiple entries are no longer presented. My accountant shares his screen with me and lo and behold his version of the same database is fine, it is just mine that does not show the data. Then we go in via reports and we find the data on my screen does appear but have to find a funny way to get there. once again, going via transactions to register the data is totally missing. How will i do a reconciliation of i can not see the data. Is this me or is it just typical thickbooks programming?

1 reply

T
Trish_T
December 22, 2023

Hi StuartS,

 

Welcome to Community!  Having information missing in your QuickBooks Online account, can be rather concerning.  I would be glad to help!

 

If you haven't done so already, I suggest clearing cache on your browser, to help improve system performance.  In addition, I recommend trying another browser such as Firefox, Edge, Google Chrome, Safari, or a private or incognito window.  It's also important to ensure there are no date filters applied to the bank register, that may create a limitation on the account activity you're able to view.

 

I hope you find this helpful.  If you have other questions, feel free to reach out.  We would be happy to assist!

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